Effective Date: 25/12/2024

Welcome to Calm&Wellness. Your privacy is of utmost importance to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our website, https://calmandwellness.com/ (“Website”).

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) for European residents and the California Consumer Privacy Act (CCPA) for California residents in the United States.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing information (if applicable)
  • Any other details you provide when filling out forms on our Website.

2. Non-Personal Information

We may collect non-personal information automatically when you visit our Website, such as:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages viewed, time spent, and navigation paths
  • Referring URL or exit pages

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how our Website is used. You can manage cookie preferences through your browser settings.

How We Use Your Information

We may use your information for the following purposes:

  1. To provide and manage our Website and services.
  2. To personalize your experience and deliver relevant content.
  3. To respond to inquiries, comments, or requests.
  4. To process transactions and send confirmations (if applicable).
  5. To send newsletters, updates, or promotional materials (you may opt-out at any time).
  6. To improve our Website, diagnose issues, and analyze trends.
  7. To ensure security and prevent fraudulent activities.
  8. To comply with legal obligations.

Legal Basis for Processing (GDPR Compliance)

For European residents, we process personal data under the following lawful bases:

  1. Your consent (e.g., subscribing to newsletters).
  2. Contractual necessity (e.g., fulfilling orders or service agreements).
  3. Compliance with legal obligations.
  4. Legitimate interests (e.g., improving Website functionality).

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

  1. Right to Access: Request access to your personal data.
  2. Right to Rectification: Request corrections to incomplete or inaccurate data.
  3. Right to Erasure: Request deletion of your personal data under certain circumstances.
  4. Right to Restrict Processing: Request limited processing of your data.
  5. Right to Data Portability: Receive your data in a structured, commonly used format.
  6. Right to Object: Object to data processing, including profiling.
  7. Right to Withdraw Consent: Withdraw your consent at any time.
  8. Right to Lodge a Complaint: File a complaint with your local data protection authority.

Your Rights Under CCPA

If you are a California resident, you have the following rights:

  1. Right to Know: Request information about the categories and specific pieces of personal data we collect, use, disclose, and sell (if applicable).
  2. Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  3. Right to Opt-Out: Opt-out of the sale of your personal information. [Insert link to “Do Not Sell My Personal Information” page if applicable.]
  4. Right to Non-Discrimination: You will not be discriminated against for exercising your rights under the CCPA.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following situations:

  1. With Service Providers: To trusted third-party service providers who assist in operating our Website or providing services to you, under confidentiality agreements.
  2. For Legal Reasons: To comply with legal obligations, enforce our policies, or protect the rights, safety, and property of Calm&Wellness, our users, or others.
  3. In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

International Data Transfers (GDPR Compliance)

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Binding corporate rules or other lawful mechanisms.

Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Retention periods are determined based on the type of data and its use.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such information, we will take steps to delete it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to the Website. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: calmandwellness@calmandwellness.com